One big headache for a company is how to manage internal documents in either electronic or paper formats. You'll be surprised how much this information grows through the years. But these are valuable information that needs to be kept indefinitely.
Today, I am starting a project to implement a company-wide Knowledge-based system to make available every internal documents online for easy retrieval.
I opted to use KBPublisher, a web-based system written in PHP. The nice thing about using such as system is to be able to centralized all information, categorize documents, create FAQ, create user manuals and even use it as a support help desk.
I couldn't be more happier having such a system since my department (IT) seems to be a natural go to department when staff needs copies for a particular document. Although sometimes that same document was already requested before and was sent to them for the nth time. With this new system, they can grab it themselves.
KBPublisher is not free (we did got a reduced price because we are non-profit). But paying a one time fee will give you access to the code and the license is perpetual.
note: If you can't afford such a system, there's 68kb which is totally free and open source. This product has a lot of potential but it's still in the early stage of development. It can be more useful for a smaller project.
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