Friday, November 20, 2009

#147: What a fraction of a second can do

I had expressed my frustration about elastix VOIP PBX System on this post a couple of days ago. Not anymore because I finally solved the puzzle.

It took just the letter "w" that made the difference. A "w" when dialing a phone number from a handset translates to a 0.5 second pause before dialing the rest of the number. 

0.5 Seconds is eternity in technology when you think of high speed computers running millions of processes in seconds. Or when you have to have 99.9999% system availability. So it's not surprising that a fraction of a second can make or break this PBX system.

I spent more that 30 hours trying to figure out the solution. It wasn't a waste of time though, because I also learned more about the core asterisk codes which is the underlying platform of this amazing open source PBX System.

Lesson learned: Sometimes complicated problems can have very simple answers, you just have to know where to look for it.

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